FAQ
Frequently Asked Questions
How many photos will I receive?
It’s up to the package you select. There are three packages to choose from. The minimum is 5 photos, and the maximum we've done so far is 100, but hey, we are all about doing something new. After the photoshoot you will receive an exclusive link with your album so you can choose the best photos.
i.e. if you choose the 10 photos package, I will send you about 15 photos for your to choose 10 out of the 15.
When will I get the photos?
We get as excited as you about photoshoots! You will receive the final photos within 5 days after the shoot (for PACKAGE 10). If you need it even faster, let us know in advance, and we can help you!
Where are the photoshoots offered?
Anywhere on the globe! (who doesn’t like to travel?) but the pricing only includes a travel radius of around 50 miles from Fort Collins, CO.
When do I pay for the session?
There is a $200 deposit to schedule your photoshoot. The balance is due after you choose your final photos and before the files delivery.
What is the cancellation policy for a photoshoot?
We get it, life happens. Though your appointment can’t be cancelled, it can be rescheduled. If you can't make your original appointment and reschedule before 48 hours, you'll have your new date set up with no extra charge.
If it’s a severe weather issue, we will reschedule as well at no extra fee.
What is the refund process?
We don’t offer refunds for photoshoot that has been attended. For a photoshoot that has been booked and not yet attended, you can reschedule within 48 hours.
Can I reschedule or postpone my photoshoot?
Absolutely. As long as it is 48 hours ahead of photoshoot time. Please note that postponement must be made 48 hours in advance before the scheduled shoot.
What type of notification should I expect leading up to my shoot?
This is a very important day! Make sure you add it to your calendar, we will also send you a reminder one day before the booked session.
What type of photo editing can I expect?
You can expect magazine-grade-level photo editing, literally, the attention to detail is what sets us apart. From the shoot to the final delivery, to make sure every detail is captured.
You will receive a folder with 2 versions:
• .TIF format will be the large file: about 400MB per photo, 300 dpi.
• .JPG format will be the file most used: about 5MB per photo, 300 dpi.
Do you stage the place?
No, we don’t bring props or items to stage the place, we do organize items in front of the lens to correct lens perspective and any small adjustments with decor.
Can I suggest where you should focus?
Of course! You’re the expert on the space so you can guide the photographer on what needs to be captured. You’ll also be in direct communication with the photographer, so you can discuss details with them prior to the shoot.
Do I need to be on-site for the shoot?
Definitely. You or a trusted member of your team should be at the shoot to help guide the photographer through the space, ensure it’s camera-ready, and make additional notes of anything you want to be captured.
Also when booking the shoot, be sure to include the contact information of the person (you or someone from your team) who will be at the photoshoot so the photographer can call to talk details and logistics.
What happens if the weather is bad on the day of the shoot?
Good looking out. Reschedule the shoot as soon as you suspect the weather will be an issue!
